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This site is created and controlled by in Australia. As such, the laws of Australia will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time without prior notice.


Rug N Rug
4D Scarborough Street
Southport QLD 4215 Australia
Phone: +61 7 5679 3144

Our Safe Credit Guarantee

Most important, shopping at is safe. Our secure-server software encrypts your credit card number so that no one else can read it, and we guarantee all purchases against credit-card fraud.

Customer Service

There's more to explore, of course, and we want you to discover some things for yourself. But if you need a little help, our customer service team is always here for you. If you need any assistance whatsoever, please call our customer support team at +61 7 5679 3144

Return Policy

The rugNrug 30-Day Return Policy

The following information applies only to buying and selling a rug through Rug N Rug. provides a simple guarantee of Rug N Rug buyer satisfaction:

When you purchase a rug through Rug N Rug, the rug is shipped to your address. If for any reason, you are not fully satisfied with the rug you received, you may simply call our customer support team within 30 days of receiving your rug and you will receive your refund.

Returns Made Easy. is committed to protecting your privacy. Click here for more information:  Returns Made Easy.

Comments, Questions, Suggestions?

If you have any concerns with your order, please don't hesitate to contact us.
Telephone:+61 7 5679 3144


Participation Agreement

Welcome to's online rugNrug and Rug N Rug Auction handmade rug buying and selling community (the "Site"). Any person who wants to access the Site to buy, sell or bid for goods or to use the other services we provide (collectively, the "Services") must accept the terms and conditions of this Participation Agreement without change. By registering for and using the services, you agree to be bound by all terms and conditions of this agreement and all policies and guidelines incorporated by reference., reserves the right to change any of the terms and conditions contained in this Agreement or any policies or guidelines governing the Site or Services, at any time and in its sole discretion. Any changes will be effective upon posting of the revisions on the Site. All notice of changes to this Agreement will be posted on the Site for 30 days. You are responsible for reviewing the notice and any applicable changes. Changes to referenced policies and guidelines may be posted without notice to you. Your continued use of this site and the services following's posting of any changes will constitute your acceptance of such changes or modifications. If you do not agree to any changes to this agreement, do not continue to use the services or this site.

1. Eligibility. Use of the Services is limited to parties that lawfully can enter into and form contracts under applicable law. For example, minors are not allowed to use the Services. To register, you must provide your real name, address, phone number, e-mail address, and valid credit card information.

2. Reservation of Rights. retains the right to immediately halt any Fixed Price Sale or Auction, prevent or restrict access to the Site or the Services or take any other action to restrict access to or availability of objectionable material, any inaccurate listing, any unlawful items or any items otherwise prohibited.

3. Your Transactions.

a. rugNrug Sales. Bidders, Buyers, and Sellers create different obligations by accessing the Site and using the Services. For sales where a Seller lists goods at a fixed price through rugNrug ("Fixed Price Sales"), the Seller is obligated to sell the goods at the listed price to Buyers who meet the Seller's terms. By listing an item in a Fixed Price Sale or by auction, you represent and warrant to prospective Buyers that you have the right and ability to sell, and that the listing is accurate, current and complete and is not misleading or otherwise deceptive.

b. Your Obligations as a Buyer. By entering into this Agreement and bidding on an auctioned item or making an offer in a Fixed Price Sale, you agree to complete the transaction as described by this Agreement. You acknowledge that by not fulfilling these obligations, your action or inaction may be legally actionable.

4. Illegal Activity.

a. Compliance with Laws; Fraud. The Site and Services only may be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding use of the Services, including in regard to bidding, listing, purchasing and selling items. You may not register under a false name or use an invalid or unauthorized credit card. You may not make bids under a false name, impersonate any participant, or use another participant's password(s). Such fraudulent conduct is a violation of federal and state laws. Fraudulent conduct may be reported to law enforcement, and will cooperate to ensure that violators are prosecuted to the fullest extent of the law.

b. Investigation. has the right, but not the obligation, to monitor any activity and content associated with this Site. may investigate any reported violation of its policies or complaints and take any action that it deems appropriate. Such action may include, but is not limited to, issuing warnings, suspension or termination of service, denying access and/or removal of any materials on the Site, including listings and bids. reserves the right and has absolute discretion, to remove, screen or edit any content that violates these provisions or is otherwise objectionable.

c. Disclosure of Information. also reserves the right to report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other third parties. In order to cooperate with governmental requests, to protect's systems and customers, or to ensure the integrity and operation of's business and systems, may access and disclose any information it considers necessary or appropriate, including, without limitation, user contact details, IP addressing and traffic information, usage history and posted content.

5. Privacy. is committed to protecting your privacy. Click here for our general Privacy Policy. We may change the Privacy Policy in the future. You should check the Privacy Policy frequently for changes. Unless otherwise authorized or consented, you agree not to use any information regarding other participants, which is accessible from the Site or disclosed to you by except to enter into and complete transactions. You agree not to use any such information for purposes of solicitation, advertising, unsolicited e-mail or spamming, harassment, invasion of privacy or otherwise objectionable conduct.

6. Return Policies.

a. Return of rugNrug Purchases. When you purchase a rug through rugNrug, the rug is shipped to your address. If for any reason, you are not fully satisfied with the rug you received, simply call our customer support team at (+61) 7 5679 3144 within 30 days of receiving your rug and you will receive your refund. It's that simple. This return policy applies only to rugs purchased through Rug N Rug.

7. No Warranties. The site and the services are provided on an "as is" basis. makes no other representations or warranties of any kind, express or implied, including without limitation:

A. The implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;

B. That the site or the services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure or operate without error;

C. The information, content, materials or products included on the site will be as represented by sellers, available for sale at the time of auction or fixed price sale, lawful to sell, or that sellers or buyers will perform as promised;

D. Any implied warranty arising from course of dealing or usage of trade; and

E. Any obligation, liability, right, claim or remedy in tort, whether or not arising from the negligence of

To the full extent permissible under applicable law, disclaims any and all such warranties.

8. Limitation of Liability. will not be liable for any damages of any kind including without limitation direct, indirect, incidental, punitive and consequential damages, arising out of or in connection with the participation agreement, the site, the services, the inability to use the services or those resulting from any goods or services purchased or obtained or messages received or transactions entered into through the services.

9. Applicable Law. The Site and the Services are arranged, sponsored, or managed by in Australia. The laws of Australia govern this Participation Agreement and all of its terms and conditions, without giving effect to any principles of conflicts of laws. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in Australia, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these terms and conditions.

10. Licenses.

a. Your Grant. By entering into this Participation Agreement and listing an item, you grant and its affiliates a non-exclusive, worldwide, royalty-free, irrevocable, the right to publish, display, modify, and to otherwise exercise all copyright and rights of publicity over the material displayed in your listings, bids, or purchases (specifically including rug images) in any existing or future media, known or unknown, now or at any later date. shall exclusively own images, which have been modified or redefined by You also grant the right to display and publish in any existing or future media, known or unknown, now or at any later date your comments provided to regarding the site, including, but not limited to, your comments about and rating of another party to a transaction in which you were a participant

b.'s Grant. Unless otherwise agreed to in writing by the involved parties, grants a limited license to each participant to make personal use only of the Site and the Services. This license expressly excludes, without limitation, any resale or commercial use of the Site and the Services, making any derivative of the Site or the Services, the collection and use of participant e-mail addresses or other participant information, ratings or listings, or any data extraction or data mining whatsoever.

11. Termination., in its sole discretion, may terminate this Participation Agreement, access to the Site or the Services, or any current fixed price sales or auctions immediately without notice for any reason.

12. General Provisions.

a. Entire Agreement. This Agreement and the general terms, conditions and Legal Notices of the Site constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes and cancels all prior and contemporaneous agreements, claims, representations and understandings of the parties in connection with the subject matter hereof.

b. No Agency; Third-Party Beneficiary. is not the agent, fiduciary, trustee or other representative of you. Nothing expressed or mentioned in or implied from this Agreement is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions and provisions hereof are intended to be and are for the sole and exclusive benefit of, you, and relying Buyers or Sellers.

c. Severability. If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

d. No Waiver.'s failure to enforce the strict performance of any provision of this Agreement will not constitute a waiver of's right to subsequently enforce such provision or any other provisions of this Agreement.


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